Refund policy
We want you to actually finish the test before you decide, so the window is long enough to do that.
90 day guarantee
Try it for 90 days from the day your order arrives. If you do not think it was worth it, email mofusgbiz@gmail.com with your order number and we will refund what you paid for your first order, in full.
- Nothing needs to be sent back, and it does not matter if the tub is empty. That is the point, since the research measures skin outcomes at eight to twelve weeks and we would rather you finished the test than rushed the decision.
- One refund per customer, on your first order.
- Refunds go back to the original payment method. Allow five to ten business days for it to appear, depending on your bank.
14 day exchange for a spoiled tub
If a tub arrives spoiled, if it smells off, tastes sour or wrong, or looks discolored or solid, stop using it and email us within 14 days of delivery.
- Send a photo of the tub and the order number.
- We send a replacement free. Nothing needs to be returned.
- This covers a tub that is wrong, not a flavor you decided against. If the product is simply not for you, the 90 day guarantee above covers it.
- One exchange per order. An exchange does not affect your 90 days, which run from your original delivery either way.
How to claim either
Email mofusgbiz@gmail.com with your order number. For an exchange, attach a photo of the tub and the lot number from the base. We reply within one business day.
If you believe a product made you unwell, contact us straight away regardless of how long ago you ordered. That is a safety matter and we treat it separately from this policy.
Nothing in this policy limits any rights you have under applicable consumer law.